Services Week is back for 2025
Services Week is back for 2025
Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector.
From user-centred design to co-design
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Janet Hughes – Programme Director for the Future Farming and Countryside Programme, DEFRA, Posted on:
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New lenses and perspectives, Tools, methods and techniques
Janet Hughes, Programme Director – Future Farming and Countryside Programme (DEFRA), reflects on the value of co-design and how to co-design the farming support and regulation in England.
5 benefits of making blueprints when you build or improve a service
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Lina Nilsson – Senior service designer, GDS, Posted on:
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Service design, Tools, methods and techniques
In service transformation, maps like service blueprints are commonly used to build understanding and to communicate. Lina Nilsson describes their main 5 benefits.
In case you missed it: This was Services Week 2021
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Lisa Jeffery – Design Manager, Defra, Martin Jordan – former Head of Service Design, GDS and Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, Posted on:
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Events, Service transformation
From 1–5 March, the third Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.
Showing the rewards of user-centred service design at scale
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Ben Stevens – Product Manager, Home Office, Aspasia Dellaporta – User researcher, Home Office and Nadia Huq – Lead content designer, NHS Digital, Posted on:
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Metrics and measurement, Service transformation
In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.
Creating conditions for effective service design at DWP Health
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Anna Rzepczynski – Lead service designer, DWP Health and Working Age, Posted on:
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Service design, Service transformation
Working in DWP’s Health space, Lead service designer Anna Rzepczynski describes how to create the environment for impactful user-centred service transformation.
What to expect during Services Week 2021
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Lisa Jeffery – Design Manager, Defra, Martin Jordan – former Head of Service Design, GDS and Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, Posted on:
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Categories:
Events, Service transformation
Services Week is back for the third time, until 5 March, with 34 public sector organisations running 57 sessions. Organisers share what to expect and why they are contributing.
Get involved in Services Week 2021
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Alex Gadsby, Amy Everett, Andy Williams-Jones, Clara Greo – Service designer and design training lead, GDS, Dan Howarth, Debbie Blanchard, Egle Shaw, Henry Cookson, Jacinta Mellenger, Jonathan Hunt, Lisa Jeffery – Design Manager, Defra, Marc O’Connor - Lead Service Designer, HMRC, Martin Jordan – former Head of Service Design, GDS, Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, Rebecca Gorton and Paul Moran, Posted on:
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Categories:
Events, Service transformation
The third annual Services Week will be held from 1–5 March 2021, and we’d like to invite you to get involved in any way that suits you. This time, it will be a remote-first and location-independent edition of the popular event series. Here is how you can engage with it and propose a session.
Becoming a service assessor
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Laurence Berry – Senior service designer, GDS, Posted on:
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Service assessments, Service Standard
Being an assessor is one of the most rewarding ways to learn about the services in government, how teams solve difficult challenges and lessons you can apply to your own work. Design assessor Laurence Berry shares what is involved and how to best support service teams.
Taking a community-led approach to the Service Standard and Service Manual
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Alison Foley – User researcher, GDS, Ben Carpenter – Senior Product Manager, Service Manual and Service Standard, CDDO and Martin Jordan – former Head of Service Design, GDS, Posted on:
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Service Standard, Service transformation
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
Not meeting the Service Standard doesn’t mean you failed
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Clara Songaila – Senior Assurance Support Lead, GDS and Raquib Ahasan – Digital Engagement Manager, GDS, Posted on:
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Service assessments, Service Standard
Service assessments ensure that a digital service is meeting the points of the Service Standard. But there have been times when services have not met the standard. That doesn’t mean failure. This blog post discusses the opportunities and support available for service teams.