Making a map doesn’t have to be hard. There are lots of different ways to map a service but there’s no one right way or one best map use. Clara Greo, service designer and design training lead, outlines 5 steps to get you started.
Tools, methods and techniques
Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.