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Tools, methods and techniques

Service landscape maps – a tool for mapping public services

Two people adding sticky notes to a large print of a service landscape map

This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.

Service demos: how to tell the story of your service

A laptop on a desk next to a pile of fresh sticky-notes; its screen shows guidance from the GOV.UK Service Manual on ‘What happens at a service assessment’ from the ‘Service assessments and pllying the Service Standard’ section

As part of service assessments, teams are asked to give an overview of the service they have developed and walk the assessor panel through the user journey. In this blog post, senior interaction designer Vicky Teinaki shares how to prepare a compelling service demo.