Janet Hughes, Programme Director – Future Farming and Countryside Programme (DEFRA), reflects on the value of co-design and how to co-design the farming support and regulation in England.
In service transformation, maps like service blueprints are commonly used to build understanding and to communicate. Lina Nilsson describes their main 5 benefits.
As part of service assessments, teams are asked to give an overview of the service they have developed and walk the assessor panel through the user journey. In this blog post, senior interaction designer Vicky Teinaki shares how to prepare a compelling service demo.
Making a map doesn’t have to be hard. There are lots of different ways to map a service but there’s no one right way or one best map use. Clara Greo, service designer and design training lead, outlines 5 steps to get you started.
Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.