Blog Services in government

Service mapping: a step by step guide

Posted by: Clara Greo – Service designer and design training lead, GDS, Posted on: 1 September 2020 - Categories: Service design, Tools, methods and techniques

Making a map doesn’t have to be hard. There are lots of different ways to map a service but there’s no one right way or one best map use. Clara Greo, service designer and design training lead, outlines 5 steps to get you started.

How to keep a journey map useful long after you make it

Posted by: Lina Nilsson – Senior service designer, GDS, Posted on: 6 February 2020 - Categories: Service design, Tools, methods and techniques

Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.