As part of service assessments, teams are asked to give an overview of the service they have developed and walk the assessor panel through the user journey. In this blog post, senior interaction designer Vicky Teinaki shares how to prepare a compelling service demo.
Making a map doesn’t have to be hard. There are lots of different ways to map a service but there’s no one right way or one best map use. Clara Greo, service designer and design training lead, outlines 5 steps to get you started.
Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.
Services Week is the UK public sector’s annual event series that looks at how we can work together to deliver accessible, equitable, and sustainable public services.
From 1–5 March, dozens of remote events will be run by people from all parts of the UK public sector, making it a truly cross-organisation occasion.
Read how to get involved and propose your own session.