How government defines a service
How government defines a service
The Central Digital and Data Office (CDDO) is introducing a cross-government definition of a service.
Come and co-create Services Week 2022
Posted by:
Lisa Jeffery – Design Manager, Defra and Martin Jordan – former Head of Service Design, GDS, Posted on:
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Categories:
Events, Service transformation
Services Week is returning from 7–11 March 2022 for its fourth year. Again, it will be a week of events to increase service literacy and create an exchange about good service transformation.
Showing what good looks like and creating a culture that enables digital transformation
Posted by:
Joyce Tedone – Consulting technical architect, CDDO, Tyronne Fisher – Senior technical advisor, CDDO, Dan Bowden – Head of Digital Operations, UKEF and Paul Hosking – Delivery manager, UKEF, Posted on:
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Categories:
Service assessments, Service transformation
In their second blog post, teams from CDDO and UK Export Finance share how a range of new collaborative formats and training have changed their culture, supporting sustainable service development.
Building a single sign-on for government: What we’ve learnt so far
Posted by:
Mike Tattersall – Product Manager for the Digital Identity programme, GDS, Posted on:
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Categories:
Service transformation
Having collaborated with almost 30 service teams during their alpha phase, the team behind government’s new single sign-on solution share their learnings so far.
Bridging the language gap when working with new people
Posted by:
Martin Price, Senior service designer – WMCA, Posted on:
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Categories:
New lenses and perspectives, Service transformation
Senior service designer Martin Price shares how he worked with stakeholders to identify and then bridge language gaps at the West Midlands Combined Authority.
Designing a national booking service for COVID-19 vaccination appointments
Posted by:
Emma Parnell – Lead service designer, NHS Digital, James Spirit – Product Lead, NHS Digital and Rob Sinclair – Head of Architecture, NHS.UK, Posted on:
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Categories:
Service design, Service transformation
The team behind the COVID-19 vaccination booking service shares how it developed an inclusive service that works for all users in a short time.
Collaborating in government: what an Alpha means in practice
Posted by:
Joyce Tedone – Consulting technical architect, CDDO, Tyronne Fisher – Senior technical advisor, CDDO, Dan Bowden – Head of Digital Operations, UKEF and Paul Hosking – Delivery manager, UKEF, Posted on:
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Categories:
Service assessments, Service transformation
Teams from CDDO and UKEF have been building capability and meeting government standards as they go. In this post they talk about how they did this in practice.
What we’re doing to make the Service Manual community-led
Posted by:
Hannah Cooper – Senior content designer, CDDO, Kara Kane – Head of Profession for Design, GDS, Martin Jordan – former Head of Service Design, GDS and Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, Posted on:
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Categories:
Service Standard, Service transformation
In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.
How we designed a digital service at pace
Posted by:
Rebecca Mahay – Senior content designer, DWP and Michael Norrington – Service designer, DWP, Posted on:
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Categories:
Service design
Part of the Kickstart Scheme, a new service could go live in just one week by reusing patterns, collaborating effectively and testing quickly.
How service-specific performance indicators can improve a service
Posted by:
Clifford Sheppard – Senior performance analyst, GDS, Posted on:
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Categories:
Metrics and measurement, Service transformation
Service teams across government use service-specific KPIs to monitor, iterate and improve their service. In this blog post, we hear from 3 of them.
From user-centred design to co-design
Posted by:
Janet Hughes – Programme Director for the Future Farming and Countryside Programme, DEFRA, Posted on:
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Categories:
New lenses and perspectives, Tools, methods and techniques
Janet Hughes, Programme Director – Future Farming and Countryside Programme (DEFRA), reflects on the value of co-design and how to co-design the farming support and regulation in England.