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Metrics and measurement

Transforming the ‘Request a bin’ service at West Berkshire Council

A woman’s hand holding a smartphone with the digital service interface of West Berkshire Council’s Request a bin or recycling container service

To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.

Measuring the value of service transformation

Posted by: , Posted on: - Categories: Metrics and measurement, Service transformation
A person pointing at a printed list of services designed as digital by default

For years, GDS has been measuring and showing what good service transformation looks like. In a recent piece of work, we collaborated with individual service teams in several government organisations to identify and document the value of their digital transformation work.