How government defines a service
How government defines a service
The Central Digital and Data Office (CDDO) is introducing a cross-government definition of a service.
Addressing the gaps in service delivery content
Posted by:
Connie Briggs, Digital Strategy Lead, CDDO and Ben Carpenter – Senior Product Manager, Service Manual and Service Standard, CDDO, Posted on:
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Categories:
Service Standard, Service transformation, Tools, methods and techniques
Our mission: Central Digital and Data Office (CDDO) is redesigning the products and services we provide to other government departments to support the delivery of their services. This includes updating existing standards and guidance, so that more services are implemented …
Services Week 2024 in review
Posted by:
Ella Boyer - Senior Communications and Events Manager, CDDO, Marc O’Connor - Lead Service Designer, HMRC, Andy Jones - Head of Profession for Design, DFE, Kara Kane – Head of Profession for Design, GDS, Angie Dickinson, Senior Communications Manager, CDDO, Dani Wise - Content Designer, DWP and Lisa Jeffery – Design Manager, Defra, Posted on:
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Categories:
Events, Service transformation
Services Week, the annual event series run by the Government Digital and Data community for people working in the UK public sector, grew in reach again this year. An estimated 5,000 participants took part in Services Week 2024, over 62 …
Showcase your work at Services Week 2024
Posted by:
Ella Boyer - Senior Communications and Events Manager, CDDO, Marc O’Connor - Lead Service Designer, HMRC, Andy Jones - Head of Profession for Design, DFE, Kara Kane – Head of Profession for Design, GDS, Angie Dickinson, Senior Communications Manager, CDDO and Lisa Jeffery – Design Manager, Defra, Posted on:
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Categories:
Events, Service transformation
Are you involved in a digital public service? From the policy idea, design or development to data behind the scenes or the day-to-day running, we want to hear from you! Join us at Services Week 2024 this March. What is …
What happened in Services Week 2023
Posted by:
Kara Kane – Head of Profession for Design, GDS, Marc O’Connor - Lead Service Designer, HMRC, Dani Wise - Content Designer, DWP, Imran Hussain - Community Designer, GDS and Lisa Jeffery – Design Manager, Defra, Posted on:
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Categories:
Events, Service community, Service design, Service transformation
A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …
Why you need to make your maps accessible
Posted by:
Hannah Jump – Senior service designer, GDS, Posted on:
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Categories:
Service design, Tools, methods and techniques
Mapping is an important tool for service designers, but we can often create complicated, inaccessible maps. Hannah Jump outlines why it is important that your maps are accessible, how this will help you, and how to do it.
Join Services Week 2023
Posted by:
Kara Kane – Head of Profession for Design, GDS, Marc O’Connor - Lead Service Designer, HMRC, Imran Hussain - Community Designer, GDS, Dani Wise - Content Designer, DWP and Lisa Jeffery – Design Manager, Defra, Posted on:
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Categories:
Events, Service community
Services Week, the cross-organisational event series for people working in the UK public sector, is back. Returning for the fifth time, Services Week 2023 will take place 20 to 24 March 2023. The theme for this year is Designing for …
Creating the conditions to deliver good public services
Posted by:
Dan Wintercross – Associate Director, GP IT Futures, NHS Digital, Posted on:
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Categories:
Service design
Dan Wintercross reflects on how to design organisations that can deliver good public services and some of the key components: effective leadership, consistency driven by standards, user-centred ways of working.
How content design helped to frame a new service around NHS data standards
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Nadia Huq – Lead content designer, NHS Digital, Posted on:
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Categories:
Naming things, Service design
Nadia Huq reflects on how content designers can help a service succeed by using a name that makes sense for users.
The value of testing riskiest assumptions
Posted by:
Harry Vos – Senior product manager, GDS, Posted on:
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Categories:
Service design, Tools, methods and techniques
The second of two blog posts about how teams can use riskiest assumptions to focus on learning the things with the most value. It explains when to use it and why it's a valuable method.
Enabling delivery teams to understand and apply the Government Service Standard
Posted by:
Kerry Lyons – Senior content designer, DFE, Posted on:
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Categories:
Service assessments, Service Standard
Kerry, a content designer from DFE, describes her work with service assessors and teams across the department to ensure that the government Service Standard and collective community standards can be found, understood and applied.