Marc O’Connor – Lead Service Designer, HMRC

Marc O’Connor - Lead Service Designer, HMRC

Showcase your work at Services Week 2024

Ella Boyer - Senior Communications and Events Manager, CDDO, Marc O’Connor - Lead Service Designer, HMRC, Andy Jones - Head of Profession for Design, DFE, Kara Kane – Head of Profession for Design, GDS, Angie Dickinson, Senior Communications Manager, CDDO and Lisa Jeffery – Design Manager, Defra, 1 February 2024 - Events, Service transformation

Are you involved in a digital public service? From the policy idea, design or development to data behind the scenes or the day-to-day running, we want to hear from you! Join us at Services Week 2024 this March. What is …

What happened in Services Week 2023

Kara Kane – Head of Profession for Design, GDS, Marc O’Connor - Lead Service Designer, HMRC, Dani Barge - Strategy and Content Officer, Cabinet Office, Imran Hussain - Community Designer, GDS and Lisa Jeffery – Design Manager, Defra, 3 May 2023 - Events, Service community, Service design, Service transformation

A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …

Join Services Week 2023

Kara Kane – Head of Profession for Design, GDS, Marc O’Connor - Lead Service Designer, HMRC, Imran Hussain - Community Designer, GDS, Dani Barge - Strategy and Content Officer, Cabinet Office and Lisa Jeffery – Design Manager, Defra, 6 February 2023 - Events, Service community

Services Week, the cross-organisational event series for people working in the UK public sector, is back. Returning for the fifth time, Services Week 2023 will take place 20 to 24 March 2023. The theme for this year is Designing for …

In case you missed it: Here’s what happened in Services Week 2022

Dan Howarth, Lisa Jeffery – Design Manager, Defra, Marc O’Connor - Lead Service Designer, HMRC and Martin Jordan – former Head of Service Design, GDS, 18 March 2022 - Events, Service transformation

From 7–11 March 2022, the fourth Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.

Get involved in Services Week 2021

Alex Gadsby, Amy Everett, Andy Williams-Jones, Clara Greo – Service designer and design training lead, GDS, Dan Howarth, Debbie Blanchard, Egle Shaw, Henry Cookson, Jacinta Mellenger, Jonathan Hunt, Lisa Jeffery – Design Manager, Defra, Marc O’Connor - Lead Service Designer, HMRC, Martin Jordan – former Head of Service Design, GDS, Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, Rebecca Gorton and Paul Moran, 29 January 2021 - Events, Service transformation

The third annual Services Week will be held from 1–5 March 2021, and we’d like to invite you to get involved in any way that suits you. This time, it will be a remote-first and location-independent edition of the popular event series. Here is how you can engage with it and propose a session.

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