Service teams across government use service-specific KPIs to monitor, iterate and improve their service. In this blog post, we hear from 3 of them.
Janet Hughes, Programme Director – Future Farming and Countryside Programme (DEFRA), reflects on the value of co-design and how to co-design the farming support and regulation in England.
In service transformation, maps like service blueprints are commonly used to build understanding and to communicate. Lina Nilsson describes their main 5 benefits.
From 1–5 March, the third Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.
In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.
Working in DWP’s Health space, Lead service designer Anna Rzepczynski describes how to create the environment for impactful user-centred service transformation.
Services Week is back for the third time, until 5 March, with 34 public sector organisations running 57 sessions. Organisers share what to expect and why they are contributing.
The third annual Services Week will be held from 1–5 March 2021, and we’d like to invite you to get involved in any way that suits you. This time, it will be a remote-first and location-independent edition of the popular event series. Here is how you can engage with it and propose a session.
Being an assessor is one of the most rewarding ways to learn about the services in government, how teams solve difficult challenges and lessons you can apply to your own work. Design assessor Laurence Berry shares what is involved and how to best support service teams.
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
Service assessments ensure that a digital service is meeting the points of the Service Standard. But there have been times when services have not met the standard. That doesn’t mean failure. This blog post discusses the opportunities and support available for service teams.