Service assessments improvements: Understanding the Standard

An assessor forum: Two people sitting at a table with two documents in front of them reading “Solve a whole problem for users” and “We think there are four interlinked parts to point 2. By the end of alpha, your team should be able to explain…”; another person is sitting opposite of them in a hot chair, responding to their questions

This second of 3 posts on improvements to service assessments focusses on what we’re doing to make sure assessors and service teams have a consistent understanding of updated Service Standard. It introduces assessor forums and the ‘Private Beta’ for the Standard.

How to set up a service community for success – things we’ve learned

A group of four people standing in front of a wall with service landscape maps on the wall

At GDS we want to help all of government collaborate as effectively as possible on services. One of the ways we’ve been doing this is by establishing work on Service Communities. Here is a step-by-step guide to setting up your Service Community and making it sustainable.

Service assessments improvements: fixing the basics

A person writing a service assessment report on their laptop; the top headline says: understand user needs

The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.

‘Start a business’ service community: Food Standards Agency and Business Support Helpline working together

A hand pointing at a service landscape map around starting a business

A service community is a network of people from across the public sector who work together to design and deliver an end-to-end service. As part of the ‘start a business’ community, the FSA and BEIS worked together to improve things for users.