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How to run a remote service assessment

A laptop screen showing a remote service assessment taking place via video conference software with various people dialled in looking at a shared presentation headlined ‘How we fit into the service line’

The Standards Assurance Service Team at the Government Digital Service has adapted to running service assessments remotely. Here is our advice on how to make sure the remote service assessment works well.

Does technology outsourcing still have a role in the public sector?

Dr Peter Bishop standing on stage after a talk listening to a question of a member of the audience, holding a microphone

As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.

Service assessments improvements: Understanding the Standard

An assessor forum: Two people sitting at a table with two documents in front of them reading “Solve a whole problem for users” and “We think there are four interlinked parts to point 2. By the end of alpha, your team should be able to explain…”; another person is sitting opposite of them in a hot chair, responding to their questions

This second of 3 posts on improvements to service assessments focusses on what we’re doing to make sure assessors and service teams have a consistent understanding of updated Service Standard. It introduces assessor forums and the ‘Private Beta’ for the Standard.

How to set up a service community for success – things we’ve learned

Posted by: , Posted on: - Categories: Service community, Service transformation
A group of four people standing in front of a wall with service landscape maps on the wall

At GDS we want to help all of government collaborate as effectively as possible on services. One of the ways we’ve been doing this is by establishing work on Service Communities. Here is a step-by-step guide to setting up your Service Community and making it sustainable.