Are you involved in a digital public service? From the policy idea, design or development to data behind the scenes or the day-to-day running, we want to hear from you! Join us at Services Week 2024 this March. What is …
A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …
Mapping is an important tool for service designers, but we can often create complicated, inaccessible maps. Hannah Jump outlines why it is important that your maps are accessible, how this will help you, and how to do it.
Services Week, the cross-organisational event series for people working in the UK public sector, is back. Returning for the fifth time, Services Week 2023 will take place 20 to 24 March 2023. The theme for this year is Designing for …
Dan Wintercross reflects on how to design organisations that can deliver good public services and some of the key components: effective leadership, consistency driven by standards, user-centred ways of working.
Nadia Huq reflects on how content designers can help a service succeed by using a name that makes sense for users.
The second of two blog posts about how teams can use riskiest assumptions to focus on learning the things with the most value. It explains when to use it and why it's a valuable method.
Kerry, a content designer from DFE, describes her work with service assessors and teams across the department to ensure that the government Service Standard and collective community standards can be found, understood and applied.
The first of two blog posts about how teams can use riskiest assumptions to focus on learning the things with the most value. It describes the method and is packed with helpful tips on how to apply it in your work.
More service designers than ever work in the public sector. But not everybody has worked with one. Here are 10 tips to effectively let them use their skill set.
In this blog post, service designer Kuba Bartwicki reflects on the digital transformation work in Homes England he was part of for 2 years.