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Service landscape maps – a tool for mapping public services

Two people adding sticky notes to a large print of a service landscape map

This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.

In case you missed it: Here’s what happened in Services Week 2022

A mobile phone showing a YouTube playlist of recorded Services Week 2022 sessions with the welcoming note from Alex Chisholm, Chief Operating Officer for the Civil Service, playing

From 7–11 March 2022, the fourth Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.

What to expect in Services Week 2022

Posters on a wall promoting Services Week 2022

Services Week is back for the fourth time, until 11 March, with 23 public sector organisations running 50 sessions. Some of the organisers share what to expect and why they are contributing.

How we’re improving the Service Manual’s guidance and navigation

A cup saying Service Manual, Service Standard next to a computer showing the landing page of GOV.UK Service Manual

The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.

Showing what good looks like and creating a culture that enables digital transformation

Two stickers from UK Export Finance’s Digital Trade Finance Service teams – one from their Discovery, one from their Alpha phase work showing a stork

In their second blog post, teams from CDDO and UK Export Finance share how a range of new collaborative formats and training have changed their culture, supporting sustainable service development.