Kerry, a content designer from DFE, describes her work with service assessors and teams across the department to ensure that the government Service Standard and collective community standards can be found, understood and applied.
This blog post shows what it means in practice to work against point 2 of the Service Standard. Two departmental service teams share how they have addressed it.
The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.
In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.
Being an assessor is one of the most rewarding ways to learn about the services in government, how teams solve difficult challenges and lessons you can apply to your own work. Design assessor Laurence Berry shares what is involved and how to best support service teams.
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
Service assessments ensure that a digital service is meeting the points of the Service Standard. But there have been times when services have not met the standard. That doesn’t mean failure. This blog post discusses the opportunities and support available for service teams.
In recent weeks, we have seen a surge in government activity needing services to be launched at very short notice. So we created a condensed version of service assessments to make sure services are still secure, resilient and accessible, focusing on the riskiest factors to launch.
The Standards Assurance Service Team at the Government Digital Service has adapted to running service assessments remotely. Here is our advice on how to make sure the remote service assessment works well.
This is the third of our 3 posts on improvements we’re making to service assessments. It is about our venture into a new frontier for GDS: Life after the Live assessment.