Our mission: Central Digital and Data Office (CDDO) is redesigning the products and services we provide to other government departments to support the delivery of their services. This includes updating existing standards and guidance, so that more services are implemented …
Kerry, a content designer from DFE, describes her work with service assessors and teams across the department to ensure that the government Service Standard and collective community standards can be found, understood and applied.
This blog post shows what it means in practice to work against point 2 of the Service Standard. Two departmental service teams share how they have addressed it.
The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.
Being an assessor is one of the most rewarding ways to learn about the services in government, how teams solve difficult challenges and lessons you can apply to your own work. Design assessor Laurence Berry shares what is involved and how to best support service teams.
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
Service assessments ensure that a digital service is meeting the points of the Service Standard. But there have been times when services have not met the standard. That doesn’t mean failure. This blog post discusses the opportunities and support available for service teams.
In recent weeks, we have seen a surge in government activity needing services to be launched at very short notice. So we created a condensed version of service assessments to make sure services are still secure, resilient and accessible, focusing on the riskiest factors to launch.
The Standards Assurance Service Team at the Government Digital Service has adapted to running service assessments remotely. Here is our advice on how to make sure the remote service assessment works well.
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
