In service transformation, maps like service blueprints are commonly used to build understanding and to communicate. Lina Nilsson describes their main 5 benefits.
Lina Nilsson – Senior service designer, GDS
Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
Authentication and digital identity on GOV.UK
Read the latest on GDS’s one login for government programme, including plans for live beta, onboarding and feature development.
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- Service landscape maps – a tool for mapping public services March 23, 2022