Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.
Lina Nilsson – Senior service designer, GDS
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
- Service mapping: a step by step guide September 1, 2020
- Transforming the flood service: responding to users August 26, 2020
- Transforming the ‘Request a bin’ service at West Berkshire Council August 4, 2020