In service transformation, maps like service blueprints are commonly used to build understanding and to communicate. Lina Nilsson describes their main 5 benefits.
Lina Nilsson – Senior service designer, GDS
Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.
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This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.