In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.
Ben Stevens – Product Manager, Home Office
Related content and links
About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
Help shape government’s new single sign-on and digital identity checking system
Share your service’s authentication and digital identity checking needs by registering your interest on the product page.