In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.
Ben Stevens – Product Manager, Home Office
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
- What we’re doing to make the Service Manual community-led June 11, 2021
- How we designed a digital service at pace May 21, 2021
- How service-specific performance indicators can improve a service April 22, 2021