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Martin Jordan – former Head of Service Design, GDS

Martin Jordan worked as Head of Service Design at the Government Digital Service and UK Cabinet Office. He helped the government improve its services and increase service design capability. He was also the service owner for the GOV.UK Service Manual and Service Standard.

Now, Martin is working as Head of Design in the German government’s Digital Service. Follow Martin on Twitter.

In case you missed it: Here’s what happened in Services Week 2022

A mobile phone showing a YouTube playlist of recorded Services Week 2022 sessions with the welcoming note from Alex Chisholm, Chief Operating Officer for the Civil Service, playing

From 7–11 March 2022, the fourth Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.

How we’re improving the Service Manual’s guidance and navigation

A cup saying Service Manual, Service Standard next to a computer showing the landing page of GOV.UK Service Manual

The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.

What we’re doing to make the Service Manual community-led

A laptop screen showing a web page on contacting the Service Manual and Service Standard team

In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.

In case you missed it: This was Services Week 2021

A person holding a smartphone showing a YouTube playlist of Services Week 2021 session recordings

From 1–5 March, the third Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.

What to expect during Services Week 2021

A computer on a desk showing a Services Week 2021 screen saying: Accessible, equitable, sustainable services

Services Week is back for the third time, until 5 March, with 34 public sector organisations running 57 sessions. Organisers share what to expect and why they are contributing.

Get involved in Services Week 2021

A person holding a phone showing a Services Week 2021 session

The third annual Services Week will be held from 1–5 March 2021, and we’d like to invite you to get involved in any way that suits you. This time, it will be a remote-first and location-independent edition of the popular event series. Here is how you can engage with it and propose a session.

Taking a community-led approach to the Service Standard and Service Manual

Close-up of a laptop screen showing the website of the GOV.UK Service Manual stating its purpose: Helping teams to create and run great public services that meet the Service Standard.

The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.