Skip to main content

Martin Jordan - Head of Service Design, GDS

Martin Jordan is Head of Service Design at the Government Digital Service (GDS). He helps the government improve its services and increase service design capability.

In case you missed it: This was Services Week 2021

A person holding a smartphone showing a YouTube playlist of Services Week 2021 session recordings

From 1–5 March, the third Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.

What to expect during Services Week 2021

A computer on a desk showing a Services Week 2021 screen saying: Accessible, equitable, sustainable services

Services Week is back for the third time, until 5 March, with 34 public sector organisations running 57 sessions. Organisers share what to expect and why they are contributing.

Get involved in Services Week 2021

A person holding a phone showing a Services Week 2021 session

The third annual Services Week will be held from 1–5 March 2021, and we’d like to invite you to get involved in any way that suits you. This time, it will be a remote-first and location-independent edition of the popular event series. Here is how you can engage with it and propose a session.

Taking a community-led approach to the Service Standard and Service Manual

Close-up of a laptop screen showing the website of the GOV.UK Service Manual stating its purpose: Helping teams to create and run great public services that meet the Service Standard.

The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.

In case you missed it: What happened during Services Week 2020

A closeup of a smartphone display showing Services Week, 3–7 February

From 3–7 February, the second edition of Services Week took place across all levels of UK government. It included more than 85 events. This blog post recaps the week through a selection of social media posts.

Help shape Services Week 2020

Three posters announcing Services Week 2020. They say: 3 Feb to 7 Feb; the key to digital transformation is better services; and take part in Services Week 2020

Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.