From 3–7 February, the second edition of Services Week took place across all levels of UK government. It included more than 85 events. This blog post recaps the week through a selection of social media posts.
Martin Jordan - Head of Service Design, GDS
Martin Jordan is Head of Service Design at the Government Digital Service (GDS). He helps the government improve its services and increase service design capability.
Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.
Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
- Service mapping: a step by step guide September 1, 2020
- Transforming the flood service: responding to users August 26, 2020
- Transforming the ‘Request a bin’ service at West Berkshire Council August 4, 2020