In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.
Martin Jordan – Head of Service Design, CDDO
Martin Jordan is Head of Service Design at the UK Cabinet Office’s Central Digital and Data Office (previously a part of GDS). He helps the government improve its services and increase service design capability. He is the service owner for the GOV.UK Service Manual and Service Standard.
From 1–5 March, the third Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.
Services Week is back for the third time, until 5 March, with 34 public sector organisations running 57 sessions. Organisers share what to expect and why they are contributing.
The third annual Services Week will be held from 1–5 March 2021, and we’d like to invite you to get involved in any way that suits you. This time, it will be a remote-first and location-independent edition of the popular event series. Here is how you can engage with it and propose a session.
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
From 3–7 February, the second edition of Services Week took place across all levels of UK government. It included more than 85 events. This blog post recaps the week through a selection of social media posts.
Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.
Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
- What we’re doing to make the Service Manual community-led June 11, 2021
- How we designed a digital service at pace May 21, 2021
- How service-specific performance indicators can improve a service April 22, 2021