Showing the rewards of user-centred service design at scale
Posted by:
Ben Stevens – Product Manager, Home Office, Aspasia Dellaporta – User researcher, Home Office and Nadia Huq – Lead content designer, NHS Digital, Posted on:
-
Categories:
Metrics and measurement, Service transformation
![The digital team carrying out a workshop with users](https://services.blog.gov.uk/wp-content/uploads/sites/231/2021/03/Home-Office-licensing-service-workshop-session-620x413.jpg)
In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.