In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.
Aspasia Dellaporta – User researcher, Home Office
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.