Skip to main content

Service transformation

Transforming the ‘Request a bin’ service at West Berkshire Council

A woman’s hand holding a smartphone with the digital service interface of West Berkshire Council’s Request a bin or recycling container service

To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.

We’re changing the way we do service assessments to support coronavirus related services

A person writing a COVID-19 services peer review discussion report on a laptop computer, on the screen a headline reads: 1. Understand users and their needs (Point 1)

In recent weeks, we have seen a surge in government activity needing services to be launched at very short notice. So we created a condensed version of service assessments to make sure services are still secure, resilient and accessible, focusing on the riskiest factors to launch.

Measuring the value of service transformation

Posted by: , Posted on: - Categories: Metrics and measurement, Service transformation
A person pointing at a printed list of services designed as digital by default

For years, GDS has been measuring and showing what good service transformation looks like. In a recent piece of work, we collaborated with individual service teams in several government organisations to identify and document the value of their digital transformation work.

In case you missed it: What happened during Services Week 2020

A closeup of a smartphone display showing Services Week, 3–7 February

From 3–7 February, the second edition of Services Week took place across all levels of UK government. It included more than 85 events. This blog post recaps the week through a selection of social media posts.

Does technology outsourcing still have a role in the public sector?

Dr Peter Bishop standing on stage after a talk listening to a question of a member of the audience, holding a microphone

As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.

Help shape Services Week 2020

Three posters announcing Services Week 2020. They say: 3 Feb to 7 Feb; the key to digital transformation is better services; and take part in Services Week 2020

Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.

How to set up a service community for success – things we’ve learned

Posted by: , Posted on: - Categories: Service community, Service transformation
A group of four people standing in front of a wall with service landscape maps on the wall

At GDS we want to help all of government collaborate as effectively as possible on services. One of the ways we’ve been doing this is by establishing work on Service Communities. Here is a step-by-step guide to setting up your Service Community and making it sustainable.

‘Start a business’ service community: Food Standards Agency and Business Support Helpline working together

A hand pointing at a service landscape map around starting a business

A service community is a network of people from across the public sector who work together to design and deliver an end-to-end service. As part of the ‘start a business’ community, the FSA and BEIS worked together to improve things for users.