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Service transformation

Showcase your work at Services Week 2024

Slide: 18 Mar to 24 Mar Services Week 2024 Government Digital & Data

Are you involved in a digital public service? From the policy idea, design or development to data behind the scenes or the day-to-day running, we want to hear from you! Join us at Services Week 2024 this March.  What is …

What happened in Services Week 2023

3 posters on a wall. One says Services Week 2023, the next Take part in Services Week 2023, the other is blurred text.

A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …

Service landscape maps – a tool for mapping public services

Two people adding sticky notes to a large print of a service landscape map

This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.

In case you missed it: Here’s what happened in Services Week 2022

A mobile phone showing a YouTube playlist of recorded Services Week 2022 sessions with the welcoming note from Alex Chisholm, Chief Operating Officer for the Civil Service, playing

From 7–11 March 2022, the fourth Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.

How we’re improving the Service Manual’s guidance and navigation

A cup saying Service Manual, Service Standard next to a computer showing the landing page of GOV.UK Service Manual

The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.