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Service design

Transforming the flood service: responding to users

A smartphone in person's hand, displaying the flood information service page on GOV.UK, indicating the current flood warnings in England and Wales.

Over the past few years, the team behind the flood information service have made their offering more user-centred by designing it end-to-end, front-to-back, and for every channel. In this blog post, senior user researcher Silvia Grant shares what the service transformation looked like.

Help shape Services Week 2020

Three posters announcing Services Week 2020. They say: 3 Feb to 7 Feb; the key to digital transformation is better services; and take part in Services Week 2020

Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.