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Service design

What happened in Services Week 2023

3 posters on a wall. One says Services Week 2023, the next Take part in Services Week 2023, the other is blurred text.

A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …

Designing a national booking service for COVID-19 vaccination appointments

The NHS Book your coronavirus vaccination online service shown on a mobile phone held by a person who’s taking a note in their diary

The team behind the COVID-19 vaccination booking service shares how it developed an inclusive service that works for all users in a short time.