A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …
Mapping is an important tool for service designers, but we can often create complicated, inaccessible maps. Hannah Jump outlines why it is important that your maps are accessible, how this will help you, and how to do it.
Dan Wintercross reflects on how to design organisations that can deliver good public services and some of the key components: effective leadership, consistency driven by standards, user-centred ways of working.
Nadia Huq reflects on how content designers can help a service succeed by using a name that makes sense for users.
The second of two blog posts about how teams can use riskiest assumptions to focus on learning the things with the most value. It explains when to use it and why it's a valuable method.
The first of two blog posts about how teams can use riskiest assumptions to focus on learning the things with the most value. It describes the method and is packed with helpful tips on how to apply it in your work.
More service designers than ever work in the public sector. But not everybody has worked with one. Here are 10 tips to effectively let them use their skill set.
In this blog post, service designer Kuba Bartwicki reflects on the digital transformation work in Homes England he was part of for 2 years.
Services Week is back for the fourth time, until 11 March, with 23 public sector organisations running 50 sessions. Some of the organisers share what to expect and why they are contributing.
The team behind the COVID-19 vaccination booking service shares how it developed an inclusive service that works for all users in a short time.