In service transformation, maps like service blueprints are commonly used to build understanding and to communicate. Lina Nilsson describes their main 5 benefits.
Working in DWP’s Health space, Lead service designer Anna Rzepczynski describes how to create the environment for impactful user-centred service transformation.
Making a map doesn’t have to be hard. There are lots of different ways to map a service but there’s no one right way or one best map use. Clara Greo, service designer and design training lead, outlines 5 steps to get you started.
Over the past few years, the team behind the flood information service have made their offering more user-centred by designing it end-to-end, front-to-back, and for every channel. In this blog post, senior user researcher Silvia Grant shares what the service transformation looked like.
Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.
Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.
Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.