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Service design

What to expect in Services Week 2022

Posters on a wall promoting Services Week 2022

Services Week is back for the fourth time, until 11 March, with 23 public sector organisations running 50 sessions. Some of the organisers share what to expect and why they are contributing.

Designing a national booking service for COVID-19 vaccination appointments

The NHS Book your coronavirus vaccination online service shown on a mobile phone held by a person who’s taking a note in their diary

The team behind the COVID-19 vaccination booking service shares how it developed an inclusive service that works for all users in a short time.

Transforming the flood service: responding to users

A smartphone in person's hand, displaying the flood information service page on GOV.UK, indicating the current flood warnings in England and Wales.

Over the past few years, the team behind the flood information service have made their offering more user-centred by designing it end-to-end, front-to-back, and for every channel. In this blog post, senior user researcher Silvia Grant shares what the service transformation looked like.