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Portrait of Nadia Hug, Content Designer

Nadia Huq – Lead content designer, NHS Digital

Showing the rewards of user-centred service design at scale

Posted by: , and , Posted on: - Categories: Metrics and measurement, Service transformation
The digital team carrying out a workshop with users

In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.

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This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.

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