Senior service designer Martin Price shares how he worked with stakeholders to identify and then bridge language gaps at the West Midlands Combined Authority.
Janet Hughes, Programme Director – Future Farming and Countryside Programme (DEFRA), reflects on the value of co-design and how to co-design the farming support and regulation in England.
As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.
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