More service designers than ever work in the public sector. But not everybody has worked with one. Here are 10 tips to effectively let them use their skill set.
New lenses and perspectives
Dorset Council’s service manager for digital strategy and design Lisa Trickey shares what their digital transformation journey looked like in the past 7 years.
Senior service designer Martin Price shares how he worked with stakeholders to identify and then bridge language gaps at the West Midlands Combined Authority.
Janet Hughes, Programme Director – Future Farming and Countryside Programme (DEFRA), reflects on the value of co-design and how to co-design the farming support and regulation in England.
As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.