Martin Jordan worked as Head of Service Design at the Government Digital Service and UK Cabinet Office. He helped the government improve its services and increase service design capability. He was also the service owner for the GOV.UK Service Manual and Service Standard.
Now, Martin is working as Head of Design in the German government’s Digital Service. Follow Martin on Twitter.
More service designers than ever work in the public sector. But not everybody has worked with one. Here are 10 tips to effectively let them use their skill set.
From 7–11 March 2022, the fourth Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.
Services Week is back for the fourth time, until 11 March, with 23 public sector organisations running 50 sessions. Some of the organisers share what to expect and why they are contributing.
The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.
Services Week is returning from 7–11 March 2022 for its fourth year. Again, it will be a week of events to increase service literacy and create an exchange about good service transformation.
In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.
From 1–5 March, the third Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.
Services Week is back for the third time, until 5 March, with 34 public sector organisations running 57 sessions. Organisers share what to expect and why they are contributing.
The third annual Services Week will be held from 1–5 March 2021, and we’d like to invite you to get involved in any way that suits you. This time, it will be a remote-first and location-independent edition of the popular event series. Here is how you can engage with it and propose a session.
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.