Taking a community-led approach to the Service Standard and Service Manual
Posted by:
Alison Foley – User researcher, GDS, Ben Carpenter – Service designer, GDS and Martin Jordan – Head of Service Design, CDDO, Posted on:
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Categories:
Service Standard, Service transformation
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.