The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.
Alison Foley – User researcher, GDS
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
Related content and links
About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
Authentication and digital identity on GOV.UK
Read the latest on GDS’s one login for government programme, including plans for live beta, onboarding and feature development.
- 10 tips for working with a service designer April 25, 2022
- What it’s like to work as a designer in a transformation programme March 29, 2022
- Service landscape maps – a tool for mapping public services March 23, 2022