The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
Alison Foley – User researcher, GDS
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
- Becoming a service assessor November 27, 2020
- Taking a community-led approach to the Service Standard and Service Manual November 19, 2020
- Not meeting the Service Standard doesn’t mean you failed October 23, 2020