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Martin Jordan – former Head of Service Design, GDS

Martin Jordan worked as Head of Service Design at the Government Digital Service and UK Cabinet Office. He helped the government improve its services and increase service design capability. He was also the service owner for the GOV.UK Service Manual and Service Standard.

Now, Martin is working as Head of Design in the German government’s Digital Service. Follow Martin on Twitter.

In case you missed it: What happened during Services Week 2020

A closeup of a smartphone display showing Services Week, 3–7 February

From 3–7 February, the second edition of Services Week took place across all levels of UK government. It included more than 85 events. This blog post recaps the week through a selection of social media posts.

Help shape Services Week 2020

Three posters announcing Services Week 2020. They say: 3 Feb to 7 Feb; the key to digital transformation is better services; and take part in Services Week 2020

Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.

We’re all involved in government services

Someone holding a smartphone showing a step by step overviewing of getting tax-free childcare on GOV.UK

Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.