The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.
Ben Carpenter – Service designer, GDS
The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
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This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.