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Portrait of Ben Carpenter, service designer at GDS

Ben Carpenter – Senior Product Manager, Service Manual and Service Standard, CDDO

Addressing the gaps in service delivery content

Posted by: and , Posted on: - Categories: Service Standard, Service transformation, Tools, methods and techniques
The Service Manual on GOV.UK is shown on a laptop screen, next to a cup of drink.

Our mission: Central Digital and Data Office (CDDO) is redesigning the products and services we provide to other government departments to support the delivery of their services. This includes updating existing standards and guidance, so that more services are implemented …

How we’re improving the Service Manual’s guidance and navigation

Posted by: , , , and , Posted on: - Categories: Service Standard, Service transformation
A cup saying Service Manual, Service Standard next to a computer showing the landing page of GOV.UK Service Manual

The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.

Taking a community-led approach to the Service Standard and Service Manual

Posted by: , and , Posted on: - Categories: Service Standard, Service transformation
Close-up of a laptop screen showing the website of the GOV.UK Service Manual stating its purpose: Helping teams to create and run great public services that meet the Service Standard.

The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.

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This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.

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