The Service Standard and Manual have been around since 2013 and continuously evolved since then. In summer 2020, a new team started taking things into a new direction. In this blog post, they share what they have learned in recent months and why the future is community-led.
Ben Carpenter – Service designer, GDS
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
- What we’re doing to make the Service Manual community-led June 11, 2021
- How we designed a digital service at pace May 21, 2021
- How service-specific performance indicators can improve a service April 22, 2021