This blog post shows what it means in practice to work against point 2 of the Service Standard. Two departmental service teams share how they have addressed it.
Melanie Dunkley – Senior content designer, CDDO
The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.