Service community

Help shape Services Week 2020

Martin Jordan - Head of Service Design, GDS, 5 November 2019 - Service community, Service design, Service transformation

Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.

How to set up a service community for success – things we’ve learned

Ignacia Orellana – Service designer, GDS, 31 October 2019 - Service community, Service transformation

At GDS we want to help all of government collaborate as effectively as possible on services. One of the ways we’ve been doing this is by establishing work on Service Communities. Here is a step-by-step guide to setting up your Service Community and making it sustainable.

‘Start a business’ service community: Food Standards Agency and Business Support Helpline working together

Service Communities team, Helen Castledine-Smith – Technical adviser, Food Standard Agency and Michelle Sillence – Senior knowledge manager, Business Support Helpline, 24 October 2019 - Service community, Service transformation

A service community is a network of people from across the public sector who work together to design and deliver an end-to-end service. As part of the ‘start a business’ community, the FSA and BEIS worked together to improve things for users.

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