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Service community

How to set up a service community for success – things we’ve learned

Posted by: , Posted on: - Categories: Service community, Service transformation
A group of four people standing in front of a wall with service landscape maps on the wall

At GDS we want to help all of government collaborate as effectively as possible on services. One of the ways we’ve been doing this is by establishing work on Service Communities. Here is a step-by-step guide to setting up your Service Community and making it sustainable.

‘Start a business’ service community: Food Standards Agency and Business Support Helpline working together

A hand pointing at a service landscape map around starting a business

A service community is a network of people from across the public sector who work together to design and deliver an end-to-end service. As part of the ‘start a business’ community, the FSA and BEIS worked together to improve things for users.