More service designers than ever work in the public sector. But not everybody has worked with one. Here are 10 tips to effectively let them use their skill set.
A service community is a network of people from across the public sector who work together to design and deliver an end-to-end service. As part of the ‘start a business’ community, the FSA and BEIS worked together to improve things for users.
Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.