The former Head of DWP’s Policy Lab shares 6 main insights from policymakers across government. To master organisational silos instead of breaking them down we need to understand and connect with them.
James Johnson – Agile delivery consultant, Ofgem
James is a Principal Consultant at Hippo Digital, currently helping Ofgem adopt more agile, user-centred ways of working. Prior to that he spent 20 years in the Civil Service in a broad variety of roles.
Over the past three years he has been focussed on building and leading the Policy Lab at the Department for Work and Pensions.
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This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
Participate in #ServicesWeek 2021
Services Week is the UK public sector’s annual event series that looks at how we can work together to deliver accessible, equitable, and sustainable public services.
From 1–5 March, dozens of remote events will be run by people from all parts of the UK public sector, making it a truly cross-organisation occasion.
Read how to get involved and propose your own session.
- Showing the rewards of user-centred service design at scale March 5, 2021
- Creating conditions for effective service design at DWP Health March 3, 2021
- What to expect during Services Week 2021 March 1, 2021