The former Head of DWP’s Policy Lab shares 6 main insights from policymakers across government. To master organisational silos instead of breaking them down we need to understand and connect with them.
James Johnson – Agile delivery consultant, Ofgem
James is a Principal Consultant at Hippo Digital, currently helping Ofgem adopt more agile, user-centred ways of working. Prior to that he spent 20 years in the Civil Service in a broad variety of roles.
Over the past three years he has been focussed on building and leading the Policy Lab at the Department for Work and Pensions.
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