As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.
Dr Peter Bishop – Director for Digital & Customer Services, Birmingham City Council
Dr Peter Bishop is the Director for Digital and Customer Services at Birmingham City Council.
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- Showing the rewards of user-centred service design at scale March 5, 2021
- Creating conditions for effective service design at DWP Health March 3, 2021
- What to expect during Services Week 2021 March 1, 2021