Ignacia Orellana – Lead designer, GDS

Ignacia Orellana is a service designer at the Government Digital Service (GDS). She has worked with the Services Communities team, supporting departments collaborate around services.

Service landscape maps – a tool for mapping public services

Will Harmer – Design lead, Immigration, Refugees and Citizenship Canada and Ignacia Orellana – Lead designer, GDS, 23 March 2022 - Service transformation, Tools, methods and techniques

This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.

How to set up a service community for success – things we’ve learned

Ignacia Orellana – Lead designer, GDS, 31 October 2019 - Service community, Service transformation

At GDS we want to help all of government collaborate as effectively as possible on services. One of the ways we’ve been doing this is by establishing work on Service Communities. Here is a step-by-step guide to setting up your Service Community and making it sustainable.

Blog Services in government