This is the third of our 3 posts on improvements we’re making to service assessments. It is about our venture into a new frontier for GDS: Life after the Live assessment.
Leighton Mitchell – Senior user researcher, GDS
This second of 3 posts on improvements to service assessments focusses on what we’re doing to make sure assessors and service teams have a consistent understanding of updated Service Standard. It introduces assessor forums and the ‘Private Beta’ for the Standard.
The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
Participate in #ServicesWeek 2021
Services Week is the UK public sector’s annual event series that looks at how we can work together to deliver accessible, equitable, and sustainable public services.
From 1–5 March, dozens of remote events will be run by people from all parts of the UK public sector, making it a truly cross-organisation occasion.
Read how to get involved and propose your own session.
- Showing the rewards of user-centred service design at scale March 5, 2021
- Creating conditions for effective service design at DWP Health March 3, 2021
- What to expect during Services Week 2021 March 1, 2021