Services Week is back for 2025
Services Week is back for 2025
Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector.
Does technology outsourcing still have a role in the public sector?
Posted by:
Dr Peter Bishop – Director for Digital & Customer Services, Birmingham City Council, Posted on:
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Categories:
New lenses and perspectives, Service transformation
As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.
Don’t break your silos down – master them
Posted by:
James Johnson – Agile delivery consultant, Ofgem, Posted on:
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Categories:
Policy design, Service transformation
The former Head of DWP’s Policy Lab shares 6 main insights from policymakers across government. To master organisational silos instead of breaking them down we need to understand and connect with them.
Help shape Services Week 2020
Posted by:
Martin Jordan – former Head of Service Design, GDS, Posted on:
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Categories:
Service community, Service design, Service transformation
Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.
Service assessments improvements: Understanding the Standard
Posted by:
Leighton Mitchell – Senior user researcher, GDS and Sanjay Poyzer – Service designer, GDS, Posted on:
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Categories:
Service assessments, Service Standard
This second of 3 posts on improvements to service assessments focusses on what we’re doing to make sure assessors and service teams have a consistent understanding of updated Service Standard. It introduces assessor forums and the ‘Private Beta’ for the Standard.
How to set up a service community for success – things we’ve learned
Posted by:
Ignacia Orellana – Lead designer, GDS, Posted on:
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Categories:
Service community, Service transformation
At GDS we want to help all of government collaborate as effectively as possible on services. One of the ways we’ve been doing this is by establishing work on Service Communities. Here is a step-by-step guide to setting up your Service Community and making it sustainable.
Service assessments improvements: fixing the basics
Posted by:
Leighton Mitchell – Senior user researcher, GDS and Sanjay Poyzer – Service designer, GDS, Posted on:
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Categories:
Service assessments, Service Standard
The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.
‘Start a business’ service community: Food Standards Agency and Business Support Helpline working together
Posted by:
Service Communities team, Helen Castledine-Smith – Technical adviser, Food Standard Agency and Michelle Sillence – Senior knowledge manager, Business Support Helpline, Posted on:
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Categories:
Service community, Service transformation
A service community is a network of people from across the public sector who work together to design and deliver an end-to-end service. As part of the ‘start a business’ community, the FSA and BEIS worked together to improve things for users.
We’re all involved in government services
Posted by:
Martin Jordan – former Head of Service Design, GDS and Will Harmer – Design lead, Immigration, Refugees and Citizenship Canada, Posted on:
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Categories:
Service design, Service transformation
Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.