Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO

What we’re doing to make the Service Manual community-led

Hannah Cooper – Senior content designer, CDDO, Kara Kane – Head of Profession for Design, GDS, Martin Jordan – former Head of Service Design, GDS and Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, 11 June 2021 - Service Standard, Service transformation

In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.

In case you missed it: This was Services Week 2021

Lisa Jeffery – Design Manager, Defra, Martin Jordan – former Head of Service Design, GDS and Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, 11 March 2021 - Events, Service transformation

From 1–5 March, the third Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.

What to expect during Services Week 2021

Lisa Jeffery – Design Manager, Defra, Martin Jordan – former Head of Service Design, GDS and Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, 1 March 2021 - Events, Service transformation

Services Week is back for the third time, until 5 March, with 34 public sector organisations running 57 sessions. Organisers share what to expect and why they are contributing.

Get involved in Services Week 2021

Alex Gadsby, Amy Everett, Andy Williams-Jones, Clara Greo – Service designer and design training lead, GDS, Dan Howarth, Debbie Blanchard, Egle Shaw, Henry Cookson, Jacinta Mellenger, Jonathan Hunt, Lisa Jeffery – Design Manager, Defra, Marc O’Connor - Lead Service Designer, HMRC, Martin Jordan – former Head of Service Design, GDS, Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, Rebecca Gorton and Paul Moran, 29 January 2021 - Events, Service transformation

The third annual Services Week will be held from 1–5 March 2021, and we’d like to invite you to get involved in any way that suits you. This time, it will be a remote-first and location-independent edition of the popular event series. Here is how you can engage with it and propose a session.

About this blog

This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.

Find out more or submit an idea

Categories

Sign up and manage updates

• Email
• Atom

Recent Posts

• How government defines a service September 25, 2024
• Addressing the gaps in service delivery content September 10, 2024
• Services Week 2024 in review August 8, 2024

Comments and moderation

Read our guidelines