Janet Hughes, Programme Director – Future Farming and Countryside Programme (DEFRA), reflects on the value of co-design and how to co-design the farming support and regulation in England.
In service transformation, maps like service blueprints are commonly used to build understanding and to communicate. Lina Nilsson describes their main 5 benefits.
From 1–5 March, the third Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.
In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.
Working in DWP’s Health space, Lead service designer Anna Rzepczynski describes how to create the environment for impactful user-centred service transformation.
Services Week is back for the third time, until 5 March, with 34 public sector organisations running 57 sessions. Organisers share what to expect and why they are contributing.
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