In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.
In recent weeks, we have seen a surge in government activity needing services to be launched at very short notice. So we created a condensed version of service assessments to make sure services are still secure, resilient and accessible, focusing on the riskiest factors to launch.
For years, GDS has been measuring and showing what good service transformation looks like. In a recent piece of work, we collaborated with individual service teams in several government organisations to identify and document the value of their digital transformation work.
The Standards Assurance Service Team at the Government Digital Service has adapted to running service assessments remotely. Here is our advice on how to make sure the remote service assessment works well.
From 3–7 February, the second edition of Services Week took place across all levels of UK government. It included more than 85 events. This blog post recaps the week through a selection of social media posts.
Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.
This is the third of our 3 posts on improvements we’re making to service assessments. It is about our venture into a new frontier for GDS: Life after the Live assessment.
As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.
The former Head of DWP’s Policy Lab shares 6 main insights from policymakers across government. To master organisational silos instead of breaking them down we need to understand and connect with them.
Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.
This second of 3 posts on improvements to service assessments focusses on what we’re doing to make sure assessors and service teams have a consistent understanding of updated Service Standard. It introduces assessor forums and the ‘Private Beta’ for the Standard.