How government defines a service
How government defines a service
The Central Digital and Data Office (CDDO) is introducing a cross-government definition of a service.
Prioritise the riskiest assumptions in big problem spaces
Posted by:
Harry Vos – Senior product manager, GDS, Posted on:
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Categories:
Service design, Tools, methods and techniques
The first of two blog posts about how teams can use riskiest assumptions to focus on learning the things with the most value. It describes the method and is packed with helpful tips on how to apply it in your work.
10 tips for working with a service designer
Posted by:
Martin Jordan – former Head of Service Design, GDS and Annie Streater – Technical writer, CDDO, Posted on:
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Categories:
New lenses and perspectives, Service design
More service designers than ever work in the public sector. But not everybody has worked with one. Here are 10 tips to effectively let them use their skill set.
What it’s like to work as a designer in a transformation programme
Posted by:
Kuba Bartwicki – Lead designer, GDS (formerly Designer at Homes England), Posted on:
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Categories:
Service design, Service transformation
In this blog post, service designer Kuba Bartwicki reflects on the digital transformation work in Homes England he was part of for 2 years.
Service landscape maps – a tool for mapping public services
Posted by:
Will Harmer – Design lead, Immigration, Refugees and Citizenship Canada and Ignacia Orellana – Lead designer, GDS, Posted on:
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Categories:
Service transformation, Tools, methods and techniques
This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.
In case you missed it: Here’s what happened in Services Week 2022
Posted by:
Dan Howarth, Lisa Jeffery – Design Manager, Defra, Marc O’Connor - Lead Service Designer, HMRC and Martin Jordan – former Head of Service Design, GDS, Posted on:
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Categories:
Events, Service transformation
From 7–11 March 2022, the fourth Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.
How service teams are solving a whole problem for users
Posted by:
Kara Kane – Head of Profession for Design, GDS and Melanie Dunkley – Senior content designer, CDDO, Posted on:
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Categories:
Service assessments, Service Standard
This blog post shows what it means in practice to work against point 2 of the Service Standard. Two departmental service teams share how they have addressed it.
GOV.UK Sign In is looking for authentication beta partners
Does your government service have an authentication need? Find out more about the new single sign-on product and see whether your team could become a private beta partner.
How to build a team and effect culture change
Posted by:
Lisa Trickey – Service Manager Digital Strategy & Design, Dorset Council, Posted on:
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Categories:
New lenses and perspectives, Service transformation
Dorset Council’s service manager for digital strategy and design Lisa Trickey shares what their digital transformation journey looked like in the past 7 years.
What to expect in Services Week 2022
Posted by:
Lisa Jeffery – Design Manager, Defra and Martin Jordan – former Head of Service Design, GDS, Posted on:
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Categories:
Events, Service design, Service transformation
Services Week is back for the fourth time, until 11 March, with 23 public sector organisations running 50 sessions. Some of the organisers share what to expect and why they are contributing.
How we’re improving the Service Manual’s guidance and navigation
Posted by:
Alan Maddrell – Lead content designer, CDDO, Alison Foley – User researcher, GDS, Ben Carpenter – Senior Product Manager, Service Manual and Service Standard, CDDO, Martin Jordan – former Head of Service Design, GDS and Melanie Dunkley – Senior content designer, CDDO, Posted on:
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Categories:
Service Standard, Service transformation
The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.