This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.
Will Harmer – Design lead, Immigration, Refugees and Citizenship Canada
Will Harmer worked as a service designer at the Government Digital Service and senior service designer at Homes England before joining the Canadian government as a design lead.
Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
Authentication and digital identity on GOV.UK
Read the latest on GDS’s one login for government programme, including plans for live beta, onboarding and feature development.
- 10 tips for working with a service designer April 25, 2022
- What it’s like to work as a designer in a transformation programme March 29, 2022
- Service landscape maps – a tool for mapping public services March 23, 2022