Services Week is back 17 March to 21 March 2025 and the theme for 2025 is people-centred services. Designing effective public services starts with innovation, a strong understanding of what people need from services, and close collaboration between different teams …
The second of two blog posts about how teams can use riskiest assumptions to focus on learning the things with the most value. It explains when to use it and why it's a valuable method.
Kerry, a content designer from DFE, describes her work with service assessors and teams across the department to ensure that the government Service Standard and collective community standards can be found, understood and applied.
The first of two blog posts about how teams can use riskiest assumptions to focus on learning the things with the most value. It describes the method and is packed with helpful tips on how to apply it in your work.
More service designers than ever work in the public sector. But not everybody has worked with one. Here are 10 tips to effectively let them use their skill set.
In this blog post, service designer Kuba Bartwicki reflects on the digital transformation work in Homes England he was part of for 2 years.
This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.
From 7–11 March 2022, the fourth Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.
This blog post shows what it means in practice to work against point 2 of the Service Standard. Two departmental service teams share how they have addressed it.
Does your government service have an authentication need? Find out more about the new single sign-on product and see whether your team could become a private beta partner.
Dorset Council’s service manager for digital strategy and design Lisa Trickey shares what their digital transformation journey looked like in the past 7 years.