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Service transformation

‘Start a business’ service community: Food Standards Agency and Business Support Helpline working together

A hand pointing at a service landscape map around starting a business

A service community is a network of people from across the public sector who work together to design and deliver an end-to-end service. As part of the ‘start a business’ community, the FSA and BEIS worked together to improve things for users.

We’re all involved in government services

Someone holding a smartphone showing a step by step overviewing of getting tax-free childcare on GOV.UK

Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.