To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.
Dilan Saujani – Economist, GDS
For years, GDS has been measuring and showing what good service transformation looks like. In a recent piece of work, we collaborated with individual service teams in several government organisations to identify and document the value of their digital transformation work.
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About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
- Service mapping: a step by step guide September 1, 2020
- Transforming the flood service: responding to users August 26, 2020
- Transforming the ‘Request a bin’ service at West Berkshire Council August 4, 2020