To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.
Phil Rumens – Digital services manager, West Berkshire Council
Related content and links
About this blog
This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.
Authentication and digital identity on GOV.UK
Read the latest on GDS’s one login for government programme, including plans for live beta, onboarding and feature development.
- 10 tips for working with a service designer April 25, 2022
- What it’s like to work as a designer in a transformation programme March 29, 2022
- Service landscape maps – a tool for mapping public services March 23, 2022