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Portrait of Phil Rumens

Phil Rumens – Digital services manager, West Berkshire Council

Transforming the ‘Request a bin’ service at West Berkshire Council

A woman’s hand holding a smartphone with the digital service interface of West Berkshire Council’s Request a bin or recycling container service

To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.