In case you missed it: What happened during Services Week 2020

Posted by: and , Posted on: - Categories: Events, Service transformation
A closeup of a smartphone display showing Services Week, 3–7 February

From 3–7 February, the second edition of Services Week took place across all levels of UK government. It included more than 85 events. This blog post recaps the week through a selection of social media posts.

Does technology outsourcing still have a role in the public sector?

Posted by: , Posted on: - Categories: New lenses and perspectives, Service transformation
Dr Peter Bishop standing on stage after a talk listening to a question of a member of the audience, holding a microphone

As part of a significant insourcing effort, Birmingham City Council transitioned 350 employees and brought £55m of technology spend under direct council management. In this blog post, the council’s Director for Digital & Customer Services, Dr Peter Bishop, reflects on the changing role of outsourcing.