Kara Kane – Head of Design, Public Sector Reform, Cabinet Office

Services Week 2024 in review

Ella Boyer - Senior Communications and Events Manager, GDS, Marc O’Connor - Lead Service Designer, HMRC, Andy Jones - Head of Profession for Design, DFE, Kara Kane – Head of Design, Public Sector Reform, Cabinet Office, Angie Dickinson, Senior Communications Manager, GDS, Dani Wise - Content Designer, DWP and Lisa Jeffery – Design Manager, Defra, 8 August 2024 - Events, Service transformation

Services Week, the annual event series run by the Government Digital and Data community for people working in the UK public sector, grew in reach again this year. An estimated 5,000 participants took part in Services Week 2024, over 62 …

Showcase your work at Services Week 2024

Ella Boyer - Senior Communications and Events Manager, GDS, Marc O’Connor - Lead Service Designer, HMRC, Andy Jones - Head of Profession for Design, DFE, Kara Kane – Head of Design, Public Sector Reform, Cabinet Office, Angie Dickinson, Senior Communications Manager, GDS and Lisa Jeffery – Design Manager, Defra, 1 February 2024 - Events, Service transformation

Are you involved in a digital public service? From the policy idea, design or development to data behind the scenes or the day-to-day running, we want to hear from you! Join us at Services Week 2024 this March.  What is …

What happened in Services Week 2023

Kara Kane – Head of Design, Public Sector Reform, Cabinet Office, Marc O’Connor - Lead Service Designer, HMRC, Dani Wise - Content Designer, DWP, Imran Hussain - Community Designer, GDS and Lisa Jeffery – Design Manager, Defra, 3 May 2023 - Events, Service community, Service design, Service transformation

A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …

Join Services Week 2023

Kara Kane – Head of Design, Public Sector Reform, Cabinet Office, Marc O’Connor - Lead Service Designer, HMRC, Imran Hussain - Community Designer, GDS, Dani Wise - Content Designer, DWP and Lisa Jeffery – Design Manager, Defra, 6 February 2023 - Events, Service community

Services Week, the cross-organisational event series for people working in the UK public sector, is back. Returning for the fifth time, Services Week 2023 will take place 20 to 24 March 2023. The theme for this year is Designing for …

How service teams are solving a whole problem for users

Kara Kane – Head of Design, Public Sector Reform, Cabinet Office and Melanie Dunkley – Senior content designer, CDDO, 16 March 2022 - Service assessments, Service Standard

This blog post shows what it means in practice to work against point 2 of the Service Standard. Two departmental service teams share how they have addressed it.

What we’re doing to make the Service Manual community-led

Hannah Cooper – Senior content designer, CDDO, Kara Kane – Head of Design, Public Sector Reform, Cabinet Office, Martin Jordan – former Head of Service Design, GDS and Shahjahan Ahmed – Service Manual and Standards Support Officer, CDDO, 11 June 2021 - Service Standard, Service transformation

In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.

In case you missed it: What happened during Services Week 2020

Kara Kane – Head of Design, Public Sector Reform, Cabinet Office and Martin Jordan – former Head of Service Design, GDS, 12 February 2020 - Events, Service transformation

From 3–7 February, the second edition of Services Week took place across all levels of UK government. It included more than 85 events. This blog post recaps the week through a selection of social media posts.

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This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.

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• Get involved with Services Week 2025  January 30, 2025
• Services Week is back for 2025 December 19, 2024
• How government defines a service September 25, 2024

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