The team behind the COVID-19 vaccination booking service shares how it developed an inclusive service that works for all users in a short time.
Part of the Kickstart Scheme, a new service could go live in just one week by reusing patterns, collaborating effectively and testing quickly.
In service transformation, maps like service blueprints are commonly used to build understanding and to communicate. Lina Nilsson describes their main 5 benefits.
Working in DWP’s Health space, Lead service designer Anna Rzepczynski describes how to create the environment for impactful user-centred service transformation.
Making a map doesn’t have to be hard. There are lots of different ways to map a service but there’s no one right way or one best map use. Clara Greo, service designer and design training lead, outlines 5 steps to get you started.
Over the past few years, the team behind the flood information service have made their offering more user-centred by designing it end-to-end, front-to-back, and for every channel. In this blog post, senior user researcher Silvia Grant shares what the service transformation looked like.
Journey maps are often created when a service team starts working together. This post gives you some tips on how to make sure your map stays useful and interesting beyond its first few weeks with a team.
Back in January this year, we ran the first-ever Services Week – a series of cross-government events that looked at how we can work together to deliver end-to-end, user-focused services. From 3 to 7 February 2020, we will run Services Week 2020 and we want you to be a part of it.
Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.