Melanie Dunkley – Senior content designer, CDDO

How service teams are solving a whole problem for users

Kara Kane – Head of Profession for Design, GDS and Melanie Dunkley – Senior content designer, CDDO, 16 March 2022 - Service assessments, Service Standard

This blog post shows what it means in practice to work against point 2 of the Service Standard. Two departmental service teams share how they have addressed it.

How we’re improving the Service Manual’s guidance and navigation

Alan Maddrell – Lead content designer, CDDO, Alison Foley – User researcher, GDS, Ben Carpenter – Senior Product Manager, Service Manual and Service Standard, CDDO, Martin Jordan – former Head of Service Design, GDS and Melanie Dunkley – Senior content designer, CDDO, 24 February 2022 - Service Standard, Service transformation

The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.

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