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Service transformation

Addressing the gaps in service delivery content

The Service Manual on GOV.UK is shown on a laptop screen, next to a cup of drink.

Our mission: Central Digital and Data Office (CDDO) is redesigning the products and services we provide to other government departments to support the delivery of their services. This includes updating existing standards and guidance, so that more services are implemented …

Services Week 2024 in review

A person with a ponytail and a cup of drink looks at a colourful series of Services Week 2024 posters on wall.

Services Week, the annual event series run by the Government Digital and Data community for people working in the UK public sector, grew in reach again this year. An estimated 5,000 participants took part in Services Week 2024, over 62 …

Showcase your work at Services Week 2024

Slide: 18 Mar to 24 Mar Services Week 2024 Government Digital & Data

Are you involved in a digital public service? From the policy idea, design or development to data behind the scenes or the day-to-day running, we want to hear from you! Join us at Services Week 2024 this March.  What is …

What happened in Services Week 2023

3 posters on a wall. One says Services Week 2023, the next Take part in Services Week 2023, the other is blurred text.

A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …

Service landscape maps – a tool for mapping public services

Two people adding sticky notes to a large print of a service landscape map

This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.

In case you missed it: Here’s what happened in Services Week 2022

A mobile phone showing a YouTube playlist of recorded Services Week 2022 sessions with the welcoming note from Alex Chisholm, Chief Operating Officer for the Civil Service, playing

From 7–11 March 2022, the fourth Services Week took place across the UK public sector with more than 50 sessions. This is a recap of the week.