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Portrait of GDS digital engagement manager Raquib Ahasan

Raquib Ahasan – Digital Engagement Manager, GDS

Not meeting the Service Standard doesn’t mean you failed

A sticker with the Crown symbol saying ‘ASSESSOR – Digital Service Assessments’ on a white notebook

Service assessments ensure that a digital service is meeting the points of the Service Standard. But there have been times when services have not met the standard. That doesn’t mean failure. This blog post discusses the opportunities and support available for service teams.