Skip to main content

Service Standard

Service assessments improvements: fixing the basics

A person writing a service assessment report on their laptop; the top headline says: understand user needs

The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.