Service assessments improvements: fixing the basics
Posted by:
Leighton Mitchell – Senior user researcher, GDS and Sanjay Poyzer – Service designer, GDS, Posted on:
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Categories:
Service assessments, Service Standard
The service assessments service is one of the largest services that GDS offers to the rest of government. Leighton Mitchell and Sanjay Poyzer looked at the operational efficiency of the current process and fixing the basics before putting themselves in a position to measure efficiency and success in a meaningful way.
