Showing the rewards of user-centred service design at scale
Posted by:
Ben Stevens – Product Manager, Home Office, Aspasia Dellaporta – User researcher, Home Office and Nadia Huq – Lead content designer, NHS Digital, Posted on:
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Categories:
Metrics and measurement, Service transformation
In this third blog post on measuring the value of service transformation, a Home Office team provides an insight into their efforts and the benefits of improving a licensing service through user research and design.