How we’re improving the Service Manual’s guidance and navigation
Posted by:
Alan Maddrell – Lead content designer, CDDO, Alison Foley – User researcher, GDS, Ben Carpenter – Senior Product Manager, Service Manual and Service Standard, GDS, Martin Jordan – former Head of Service Design, GDS and Melanie Dunkley – Senior content designer, CDDO, Posted on:
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Categories:
Service Standard, Service transformation
The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.