Transforming the flood service: responding to users

Posted by: , Posted on: - Categories: Service design, Service transformation
A smartphone in person's hand, displaying the flood information service page on GOV.UK, indicating the current flood warnings in England and Wales.

Over the past few years, the team behind the flood information service have made their offering more user-centred by designing it end-to-end, front-to-back, and for every channel. In this blog post, senior user researcher Silvia Grant shares what the service transformation looked like.

Transforming the ‘Request a bin’ service at West Berkshire Council

Posted by: and , Posted on: - Categories: Metrics and measurement, Service transformation
A woman’s hand holding a smartphone with the digital service interface of West Berkshire Council’s Request a bin or recycling container service

To redesign its Request a bin service end-to-end, a West Berkshire Council team worked with three departments, the waste contractor and a digital supplier. This blog post describes how strong collaboration led to measurable outcomes and benefits for citizens and government.