Transforming the flood service: responding to users
Posted by:
Silvia Grant – Senior user researcher, Department for the Environment, Food, and Rural Affairs, Posted on:
-
Categories:
Service design, Service transformation
![A smartphone in person's hand, displaying the flood information service page on GOV.UK, indicating the current flood warnings in England and Wales.](https://services.blog.gov.uk/wp-content/uploads/sites/231/2020/08/Flood-warning-service-iphone-620x349.jpg)
Over the past few years, the team behind the flood information service have made their offering more user-centred by designing it end-to-end, front-to-back, and for every channel. In this blog post, senior user researcher Silvia Grant shares what the service transformation looked like.