Last week was Services Week 2020. As part of the cross-government event series, more than 85 events took place in more than a dozen locations across England and Scotland.
Local government, central government, devolved government, arm’s length bodies and parts of the NHS ran events. Thousands of public servants participated, either in-person or remotely.
We published 3 new posts on this blog: on the changing role of outsourcing, on live service reviews, and on making journey maps more long lasting and useful. Our colleagues at the Department for Work and Pensions wrote multiple articles about content design. And, the Care Quality Commission shared their 4 principles to deliver services.
Here’s a recap of some of the highlights, as told through social media.
Monday
#ServicesWeek kicking off! Starting with brilliant @katyarnie from Home Office 🙌 #govdesign pic.twitter.com/K4JatHgc6S
— Ignacia Orellana (@ignaciaorellana) February 3, 2020
Hi everyone! I'm Bunsi and I'm a Service Designer at PDS. I'm taking over @ParliDigital today as part of #ServicesWeek ... pic.twitter.com/FTy7IMuyGQ
— Parliamentary Digital Service (@ParliDigital) February 3, 2020
Kicking off #servicesweek by facilitating our Introduction to User-centred service design course to our @NHSDigital colleagues with the brilliant @LucyWinder at @cospacenorthHQ. You can read more about the training here: https://t.co/nxYMuGtpZN pic.twitter.com/IiU9yg9meb
— Tero Väänänen (@teropsv) February 3, 2020
Services Week continues in the North! 4 hours of talks on all things service design. Bliss. #ServiceDesignNorth #ServicesWeek pic.twitter.com/D1N43mi4Nu
— Marc O'Connor (@MarcOConnor21) February 3, 2020
Tuesday
Today as part of #servicesweek we had Rob, Darryl and Mayur discussing our research and design process for the live #ApprenticeshipService pic.twitter.com/4Zkfq1OrD4
— ESFADigitalServices (@ESFAdigital) February 4, 2020
Day 2 of Services Week at The London Borough of Barking and Dagenham. Focusing on Council Tax, Content Design and utilising data to generate insights and inform service design! #ServicesWeek #GDS #servicedesign @GDSTeam @LDgovUK @katyarnie @LouiseDowne @mattedgar @Martin_Jordan pic.twitter.com/gMZBq1i7Ea
— Tan (@Tans0802) February 4, 2020
Khurum Sethi, Service Delivery Division, highlights why he’s passionate about working in services. #ServicesWeek pic.twitter.com/kacZODKLTE
— DfE Digital, Data and Technology (@DfE_DigitalTech) February 4, 2020
Tell the story of your service in a blog post – @Laura_Stevens_I and @CharlotteLDowns are running a fabulously interactive #ServicesWeek workshop to help public servants blog more and better pic.twitter.com/EAZLUTIjBA
— Martin Jordan 🚲 🌱 🌤️ — 🦋 martinjordan.com (@Martin_Jordan) February 4, 2020
Our first (and definitely not our last) Manchester Gov Design meetup as part of #ServicesWeek - thanks to everyone who made it happen. Some great ideas already for next time! pic.twitter.com/ciCrS8MFur
— Manchester GovDesign (@MCRGovDesign) February 4, 2020
Wednesday
It's #ServicesWeek, a cross-government initiative that looks at how we can work together to deliver end-to-end user-focused services. Today our User-Centered Policy Design Team held a design surgery to offer their support🙌🥳 pic.twitter.com/GJwURIGZs4
— Justice Digital (@Justice_Digital) February 5, 2020
Launching the monthly cross govt climate work show and tell, with @ttmaio from @gdsteam talking about the 'provocatype' govt service carbon calculator. 🌳
Get in touch if you work in govt and would like to take part or tune in next time. #servicesweek #climategov pic.twitter.com/Vodn6e3G9e
— Ben 🌳🔥🌊 #ActNow #ActMore #climatebreakdown (@benaldo) February 5, 2020
All set up for the #ServicesWeek pop-up about our discovery in to how technology can increase the independence of adults with learning disabilities. Come and say "Hi!" if you're in #Huntingdon, we have smiles and sweets 🙂 pic.twitter.com/fCLFps2tY4
— Digital Collective (@lgssdigital) February 5, 2020
Fantastic remote case study presentation today on the Flood Warning Service with @Sissi_Grant from the Environment Agency. And great questions about how other services could use what they’ve built for things like air quality alerts #ServicesWeek pic.twitter.com/mYEshbVKSN
— Kara Kane (@KaraKane_kk) February 5, 2020
Thank you for joining tonight’s #GovDesign Meetup on #DesignSystems during #ServicesWeek.@KellieDesigner @MisakiHata @DeanVipond @timpaul shared the excellent work at @Justice_Digital @NHSDigital @GDSTeam and answered great questions from participants in a follow-up discussion. pic.twitter.com/VXLy6ezT9z
— Gov Design (@gov_design) February 5, 2020
Thursday
https://twitter.com/w_domanski/status/1225378388338266113?s=21
Today, @GDSTeam Introduction to service design training is running in collaboration with the brilliant @jacintamellejam @DfEDigital and @BpoolCouncil colleagues. Glad to be here at Winter Gardens, Blackpool for #ServicesWeek 👍https://t.co/oew93ioEwZ pic.twitter.com/LFzZM4MRwa
— Lisa Jeffery (@lisajjeffery) February 6, 2020
@ManbySi kicking things off here at @WestMids_CA discussing all things @MoJGovUK OPG and @GDSTeam Services 👏🏼👏🏼 one of the first departments today take a service through a full GDS Asessment - V COOL! 👍🏼 #ServicesWeek pic.twitter.com/7ixp60pK8m
— Ben Cooper (@ben_cooper10) February 6, 2020
We had a great content meet up today at an amazing venue, covering design standards, user research, training and a skills exchange. Thanks to National Records of Scotland and everyone who came. We did the #ServicesWeek and #SAtSD shout out too! #teamwork pic.twitter.com/Y9rsZhQain
— Rachel Dowle (@redowle) February 6, 2020
Friday
#ServicesWeek @HMRCdigital We had a great session with colleagues from across gov exploring how we can build up the “layer cake” of service design through mapping. pic.twitter.com/4KRnbPti5d
— Tory Dunn 💙 (@stradella) February 7, 2020
Good services can’t be created in isolation,by ICT. So for #servicesweek the digital design team ran a come & chat to us about creating services together session✨. We had great conversations with colleagues from Public Health-@m_attclack, Organizational Development and Housing💛 pic.twitter.com/SNvK8FIxIt
— Rahma J.M (@RahmaJM1) February 7, 2020
Final day of a great #ServicesWeek - lunch case study session, followed by a team session on user research and now tuning in to GDS show and tell #digitalstockport #servicedesign pic.twitter.com/SAo79GpdRy
— Lisa Kowalewski (@kowa_lisa) February 7, 2020
#tweetnote Made a good start on exploring @loudowne Good Services principles with my team @dvsadigital as part of #servicesweek pic.twitter.com/8ICfJx2ggr
— Paul Moran pjmoran.bsky.social (@pjmoran) February 7, 2020
We finished Services Week 2020 with a streamed Show and Tell at GDS. Watch it below.
What’s next
If you want to continue learning about working together to deliver end-to-end, user-focused services you can join community forums, events and training. Sign up to the Digital Service Designers mailing list, find out about upcoming training and events in the Service Manual and join the #servicedesign channel on Slack.