Dorset Council’s service manager for digital strategy and design Lisa Trickey shares what their digital transformation journey looked like in the past 7 years.
Services Week is back for the fourth time, until 11 March, with 23 public sector organisations running 50 sessions. Some of the organisers share what to expect and why they are contributing.
The Service Manual team shares how they worked with cross-government communities of practice on guidance and used a design sprint to improve navigation.
Services Week is returning from 7–11 March 2022 for its fourth year. Again, it will be a week of events to increase service literacy and create an exchange about good service transformation.
In their second blog post, teams from CDDO and UK Export Finance share how a range of new collaborative formats and training have changed their culture, supporting sustainable service development.
Having collaborated with almost 30 service teams during their alpha phase, the team behind government’s new single sign-on solution share their learnings so far.
Senior service designer Martin Price shares how he worked with stakeholders to identify and then bridge language gaps at the West Midlands Combined Authority.
The team behind the COVID-19 vaccination booking service shares how it developed an inclusive service that works for all users in a short time.
Teams from CDDO and UKEF have been building capability and meeting government standards as they go. In this post they talk about how they did this in practice.
In this blog post, the team behind the Service Manual gives an update on their work and how they collaborate with cross-government communities.