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Blog Services in government
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Will Harmer – Design lead, Immigration, Refugees and Citizenship Canada

Will Harmer worked as a service designer at the Government Digital Service and senior service designer at Homes England before joining the Canadian government as a design lead.

Service landscape maps – a tool for mapping public services

Posted by: and , Posted on: - Categories: Service transformation, Tools, methods and techniques
Two people adding sticky notes to a large print of a service landscape map

This blog post describes how a service landscape map helps you build a collective understanding of government offerings in a larger service area and how to create one.

We’re all involved in government services

Posted by: and , Posted on: - Categories: Service design, Service transformation
Someone holding a smartphone showing a step by step overviewing of getting tax-free childcare on GOV.UK

Over the past decade, government has started to adopt a user-centred design approach to shape services for everyone. This post gives an overview of what’s happening across government and what to expect on this blog.

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This blog is for people who are transforming services all across the public sector, from local to central government and from all professions. We want to provide a platform to highlight the significant work that has been done and is taking place.

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